Terms and Conditions of Sale
The online store Jome.ee (hereinafter the “Online Store”) is owned by Jome OÜ (registry code 17515464), located at Järvakandi mnt 1, Kehtna, 79001 Kehtna Parish, Rapla County, Estonia.
Validity of the sales contract and product and price information
These Terms and Conditions of Sale apply when purchasing goods from the Online Store.
The prices of products sold in the Online Store are displayed next to the products. Delivery charges are added to the product price. All prices displayed in the Online Store are in euros.
The delivery charge depends on the buyer’s location and the selected delivery method. The applicable delivery charge is displayed when the buyer places the order.
Product information is provided on the relevant product page in the Online Store.
Placing an order
To order goods, the buyer must add the desired products to the shopping cart. To place the order, the buyer must complete the required fields and select a suitable delivery method. The total amount payable will then be displayed and can be paid securely using the following payment methods:
Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank and Citadele.
Important: When paying through a bank link, make sure to click the “Return to merchant” button on the bank’s website.
Payments are processed by AS LHV Pank. Payment takes place outside the Online Store in a secure environment: in the relevant bank’s secure environment when paying through a bank link and in AS LHV Pank’s secure environment when paying by credit card. The seller does not have access to the customer’s bank or credit card details. The sales contract enters into force when the amount payable has been credited to the Online Store’s bank account.
The owner of the Online Store is the controller of personal data and transfers the personal data required for processing payments to the authorised processor, AS LHV Pank.
If the ordered goods cannot be delivered because they are out of stock or for another reason, the buyer will be informed as soon as possible. All amounts paid, including delivery charges, will be refunded without delay and no later than 14 days after the notification is sent.
Delivery
Goods are delivered within Estonia.
The buyer may choose from the following delivery methods: Itella SmartPost, Omniva and DPD.
Delivery costs are paid by the buyer. The applicable price is displayed next to each delivery method.
Orders within Estonia generally arrive at the destination specified by the buyer within five working days after the sales contract enters into force. Deliveries outside Estonia are completed within 30 calendar days.
In exceptional circumstances, the Online Store is entitled to deliver the goods within 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded through the Online Store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of withdrawal, the buyer may only use the ordered goods to the extent necessary to establish their nature, characteristics and functionality, as would be permitted when examining goods in a physical store.
If the goods have been used for purposes beyond what is necessary to establish their nature, characteristics and functionality, or if they show signs of use or wear, the Online Store is entitled to reduce the refund according to the decrease in the value of the goods.
To return goods, the buyer must submit a withdrawal form, available here: [insert link to the withdrawal form], and send it to info@jome.ee no later than 14 days after receiving the goods.
The buyer must return the goods within 14 days after submitting the withdrawal form or provide evidence that the goods were handed over to the carrier within that period.
After receiving the returned goods, the Online Store will refund all payments received from the buyer under the contract without delay and no later than 14 days after receiving the withdrawal notice.
The Online Store may withhold the refund until it has received the returned goods or until the buyer has provided evidence that the goods have been sent back, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to refund any additional costs exceeding the cost of the standard delivery method.
The Online Store is entitled to withdraw from the sales transaction and request the return of the goods if, due to an error, the price of the goods displayed in the Online Store was significantly lower than their market price.
Right to submit a complaint
The Online Store is responsible for any lack of conformity or defect in the goods sold to the buyer that existed at the time the goods were delivered and becomes apparent within two years after delivery to the buyer. If the defect becomes apparent within one year after delivery, it is presumed to have existed at the time of delivery. The Online Store is responsible for disproving this presumption.
If a defect becomes apparent, the buyer has the right to contact the Online Store within two months by emailing info@jome.ee.
The Online Store is not responsible for defects that arise after the goods have been delivered to the buyer.
If goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all payments made by the buyer under the sales contract.
The Online Store will respond to a consumer complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer only to process the order and deliver the goods. The Online Store transfers personal data to delivery service providers where necessary to deliver the goods.
The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to receive them by entering their email address on the Website and consenting to receive direct marketing communications.
The buyer may unsubscribe from offers and newsletters at any time by notifying us by email or by following the instructions provided in an email containing such offers.
Dispute resolution
If the buyer has any complaints regarding the Online Store, they should be sent to info@jome.ee.
If the buyer and the Online Store are unable to resolve a dispute by agreement, the buyer may contact the Estonian Consumer Disputes Committee. Information about the procedure and the submission of an application is available here.. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. The Committee reviews consumer complaints free of charge.