Do you have a question?
We’ve gathered answers to the most frequently asked questions here. If you can’t find the answer you’re looking for, please contact us using the contact form.
Order-related questions
Frequently Asked Questions
A size guide is provided on every product page. If you’re between sizes or would like personalised advice, feel free to email us at info@jome.ee — we’ll be happy to help you choose the right size.
Yes, our products generally follow standard European sizing unless otherwise stated in the product description. We recommend choosing your usual size.
Orders within Estonia usually arrive within 1–3 working days after dispatch.
We deliver orders to DPD, Omniva and SmartPost parcel lockers throughout Estonia. The available delivery options will be displayed in your cart before you confirm your order.
Yes. You have the right to return a product within 14 days of receiving your order, in accordance with applicable Estonian law.
Most of our products are available for immediate dispatch. If an item is available for pre-order, this will be clearly stated on the product page.
Some Jomé products are available for pre-order. This allows you to reserve an item before it officially arrives. The estimated delivery time for pre-order items is always stated in the product description.
Yes. We produce in smaller quantities to maintain quality and avoid overproduction. As a result, some styles may not be restocked once they sell out.